Service and Maintenance
Having established with the customer which information retrieval system is best for them, having designed it to their specifications, installed it and trained up the company operatives, Cosmo Graphis takes a personal interest in ensuring that the system performs effectively and efficiently at all times.
Maintenance Contracts
This is best achieved by taking out a maintenance contract which Cosmo Graphis will design to suit individual company needs.
Most contracts are based on regular and thorough service schedules supported by access to a fast response capability should the need arise.
Experienced service engineers provide hardware and software support for all Cosmo Graphis systems and all micrographic equipment from a simple reader to a complex scanning site operation.
Callout Facilities
Alternatively, if a maintenance contract is not taken out, Cosmo Graphis can despatch engineers to machine breakdowns on an ad-hoc basis. Service charges for call-out during normal business hours are highly competitive, and an out-of-hours service is also available.
They are not only dedicated to supplying precisely the system which meets client objectives, but also to offering a range of caring services which prevent problems occurring and result in satisfied customers.
All service requests are logged onto the Cosmo Graphis internal computer system and the relevant engineer is telephoned immediately to ensure the response is as fast as possible.
The system also monitors parts usage and stockholding, which enables the engineer to carry the optimum quantity and variety of parts and consumable items likely to be required to meet the needs of the customer.
Cosmo Graphis systems deliver top quality solutions at highly competitive costs, resulting in increased efficiency.
- Each system utilises a computer link to the bureau for the efficient exchange of data indices.
- The same link may also be used by the support team to gain online access to a system for fast resolution of problems.